This Refund Policy applies to subscriptions to the DPP Central platform (a B2B service) and supplements our Terms of Service. The free trial involves no charge; refunds apply only to actual payments.
You may request a refund within twenty (20) days of the payment date. Requests made after the 20-day window has elapsed cannot be accepted.
Fees and any other amount retained by the payment providers/gateways (e.g. Stripe, PayPal, Viva) are not refundable. A refund is limited to the amount we actually received, less any fees or amounts the payment provider has retained for that transaction.
Every refund is issued only through the same gateway/payment method used for the original transaction (same card / account). Refunds via a different method are not possible.
Send your refund request to [email protected], quoting your subscription/transaction reference. We will confirm approval and, once approved, process the refund through the original payment provider (crediting time depends on the provider and your bank).